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Complaints & Dispute Resolution
If you think a charge is wrong, email complaints@autofusionhire.co.uk with your booking reference and the charge. We check it against your booking, the condition reports and the partner's records, and refund anything charged in error.
Refunds usually reach your card in 5 to 10 working days. See how long do refunds take.
See can I withhold payment while a complaint is being reviewed.
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What information should I include in my complaint?
Include your booking reference, what happened with dates and times, what you'd like us to do, and any evidence such as photos, messages or receipts. The more detail you give, the faster we can resolve it.
Complaints & Dispute Resolution
How quickly will Autofusion respond to complaints?
We acknowledge every complaint within 1 working day with a case reference, and give you a full response within 28 days. Simple issues are often resolved sooner.
Complaints & Dispute Resolution
What is Autofusion's aim when resolving disputes?
We aim to resolve every dispute fairly and quickly, based on the evidence and the terms of your booking. We look at both sides, the customer's and the partner's, and explain our decision clearly.
Complaints & Dispute Resolution
How do I raise a complaint?
Email complaints@autofusionhire.co.uk or call +44 141 899 0009. We acknowledge every complaint within 1 working day with a case reference, and give you a full response within 28 days.
Complaints & Dispute Resolution
