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Complaints & Dispute Resolution
If you believe a charge has been applied incorrectly, we will review the matter against the booking terms and supporting records.
If an error has occurred, we will take reasonable steps to correct it. If the charge is valid, we will explain the reason clearly.
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How do I raise a complaint?
If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.
Complaints & Dispute Resolution
What information should I include in my complaint?
The more information you provide, the easier it is for us to investigate the issue thoroughly.
Complaints & Dispute Resolution
How quickly will Autofusion respond to complaints?
We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.
Complaints & Dispute Resolution
Will I be kept updated during the complaints process?
Yes, we aim to keep customers updated throughout the investigation process wherever reasonably possible.
Complaints & Dispute Resolution
