Collection, Delivery & Returns

Do you offer vehicle delivery?

Yes, Autofusion offers vehicle delivery to a range of locations depending on availability and partner coverage.

Is there a charge for delivery and collection?

Yes, delivery and collection charges may apply depending on the location, distance, vehicle type, and timing requirements.

What do I need to bring when collecting the car?

The main driver must be present and provide all required documents before the vehicle can be released.

Can someone else collect the vehicle on my behalf?

No, the approved main driver must be present at collection or delivery.

What time can I collect or receive the vehicle?

Collection and delivery times are arranged in advance based on your booking requirements and partner availability.

How do returns work?

The vehicle must be returned at the agreed location, date, and time stated in your booking agreement.

What happens if I return the vehicle late?

Late returns may result in additional charges being applied.

Do I need to return the car with fuel?

Yes, the vehicle should normally be returned with the same fuel level provided at the start of the hire.

Can I return the vehicle to a different location?

This may be possible depending on availability, distance, and partner approval.

What happens during vehicle handover?

At collection or delivery, the vehicle will normally be inspected and handed over with relevant checks completed.

Will the vehicle be inspected before handover?

Yes, inspections are carried out before and after each hire to record the vehicle's condition.

Can I take photos or videos at handover?

Yes, we strongly recommend taking your own photos or videos of the vehicle at both collection and return.

What happens if I'm not available at delivery time?

If you are unavailable at the agreed delivery time, the delivery may need to be rescheduled.

Do you offer out-of-hours delivery or returns?

Out-of-hours collection, delivery, or returns may be available depending on location and partner availability.

Can I extend my hire at the time of return?

Possibly, but extensions must be approved before the original hire period ends.

Are cleaning fees charged?

Yes, cleaning or valeting charges may apply where the vehicle is returned in an unacceptable condition.