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Collection, Delivery & Returns
Collection and delivery times are arranged in advance based on your booking requirements and partner availability.
Availability may depend on:
While we always aim to meet agreed timings, delays caused by traffic, weather, operational issues, or previous bookings may occasionally occur.
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Are cleaning fees charged?
Yes, cleaning or valeting charges may apply where the vehicle is returned in an unacceptable condition.
Collection, Delivery & Returns
What do I need to bring when collecting the car?
The main driver must be present and provide all required documents before the vehicle can be released.
Collection, Delivery & Returns
Can someone else collect the vehicle on my behalf?
No, the approved main driver must be present at collection or delivery.
Collection, Delivery & Returns
Can I take photos or videos at handover?
Yes, we strongly recommend taking your own photos or videos of the vehicle at both collection and return.
Collection, Delivery & Returns
