Accidents & Claims Process

Do I need to report every accident?

Yes. Report every accident or incident to Autofusion within 24 hours, however minor. That includes scrapes, kerbed wheels, damage while parked and single-car incidents.

What information should I collect at the scene?

If it's safe, collect the other driver's name, address, phone number, registration and insurance details, and take photos of every vehicle, the damage and the scene. Get contact details from any witnesses too.

Should I admit fault or agree to settle privately?

No. Don't admit fault, accept blame or agree to settle privately, even for a small bump. Swap details, take photos and report the accident to Autofusion within 24 hours. The insurer decides who was at fault.

What happens after I report an accident?

Once you report an accident, Autofusion and the partner record it, inspect the car and pass the claim to the insurer. You pay up to the excess on your booking for covered damage, or the full cost if it isn't covered.

What if the accident was not my fault?

If the other driver is identified and accepts fault, you don't pay the excess. You still need to report the accident to Autofusion within 24 hours and give us their details.

Can I continue driving after an accident?

Only if the car is clearly safe and road legal. If you're unsure, don't drive it. Call Autofusion on +44 141 899 0009 and we'll arrange recovery with the partner.

What happens if I fail to report an accident?

Not reporting an accident or damage to Autofusion within 24 hours breaks your hire agreement. The insurer may refuse the claim, and you could pay the full cost of the damage rather than just the excess.

Will I receive a replacement vehicle after an accident?

No. A replacement car isn't included after an accident, as it's only provided for breakdowns. If you need a car to carry on, we can book you another one for the rest of your trip at the normal price.