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General Questions
Answers to common questions about Autofusion, our vehicles, and how the service works.
Booking & Eligibility
Eligibility, age limits, documents, and how to make or change a booking.
Collection, Delivery & Returns
Vehicle collection, delivery, handover, and returning the vehicle at the end of your hire.
Pricing, Payments & Deposits
Pricing, deposits, payment methods, mileage allowances, and what is included.
Insurance, Cover & Damage
Insurance cover, excess amounts, damage, accidents, and what you are responsible for.
Special Requests & Business Hire
Business hire, chauffeur services, long-term hire, and custom requirements.
Partner With Us
Information for vehicle hire and chauffeur businesses interested in partnering with Autofusion.
Chauffeur Bookings
How chauffeur bookings work, what is included, and how to make a booking.
Breakdown & Emergency Support
What to do if your vehicle breaks down and how roadside assistance works.
Vehicle Use & Restrictions
How you can — and cannot — use the vehicle during your hire.
Fines, Tolls & Charges
Who pays for fines, tolls, congestion charges, and how admin fees work.
Fuel, Charging & Running Costs
Fuel, charging, AdBlue, and other day-to-day running costs.
Cleaning, Condition & Fair Wear
Vehicle condition standards, fair wear and tear, and cleaning expectations.
Security, Misuse & Prohibited Activity
Vehicle tracking, misuse, and prohibited activity.
Cancellations, Refunds & No-Shows
Cancelling, rescheduling, no-shows, and refund eligibility.
Complaints & Dispute Resolution
How to raise a complaint and how disputes are reviewed.
Data, Privacy & Verification
How we collect, use, and protect your personal information.
Long-Term Hire & Contract Management
Long-term hire agreements, payments, servicing, and end-of-hire.
Accidents & Claims Process
What to do after an accident and how the claims process works.
Popular right now
The most-read articles across the Help Centre.
What is the minimum age to hire a vehicle?
The minimum age to hire a vehicle is typically 21 years old.
Booking & Eligibility
How do I make a booking?
You can make a booking directly through the Autofusion website or by contacting our support team for assistance.
Booking & Eligibility
Is there a deposit required to secure a booking?
Yes, most bookings require a refundable security deposit before the vehicle can be released.
Booking & Eligibility
What can chauffeur services be used for?
Chauffeur services are suitable for a wide range of personal and business travel requirements.
Chauffeur Bookings
Can I hire a car for someone else?
Yes, you may request a booking for someone else, but the person driving the vehicle must be named as the main driver and must meet all eligibility requirements.
General Questions
Are there mileage limits?
Yes, most bookings include an agreed mileage allowance.
Pricing, Payments & Deposits
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