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General Questions
Answers to common questions about Autofusion, our vehicles, and how the service works.
Trust & Safety
How Autofusion vets partners, protects your payment and deposit, and keeps prices transparent.
Booking & Eligibility
Eligibility, age limits, documents, and how to make or change a booking.
Collection, Delivery & Returns
Vehicle collection, delivery, handover, and returning the vehicle at the end of your hire.
Pricing, Payments & Deposits
Pricing, deposits, payment methods, mileage allowances, and what is included.
Insurance, Cover & Damage
Insurance cover, excess amounts, damage, accidents, and what you are responsible for.
Special Requests & Business Hire
Business hire, chauffeur services, long-term hire, and custom requirements.
Partner With Us
Information for vehicle hire and chauffeur businesses interested in partnering with Autofusion.
Chauffeur Bookings
How chauffeur bookings work, what is included, and how to make a booking.
Breakdown & Emergency Support
What to do if your vehicle breaks down and how roadside assistance works.
Vehicle Use & Restrictions
How you can — and cannot — use the vehicle during your hire.
Fines, Tolls & Charges
Who pays for fines, tolls, congestion charges, and how admin fees work.
Fuel, Charging & Running Costs
Fuel, charging, AdBlue, and other day-to-day running costs.
Cleaning, Condition & Fair Wear
Vehicle condition standards, fair wear and tear, and cleaning expectations.
Security, Misuse & Prohibited Activity
Vehicle tracking, misuse, and prohibited activity.
Cancellations, Refunds & No-Shows
Cancelling, rescheduling, no-shows, and refund eligibility.
Complaints & Dispute Resolution
How to raise a complaint and how disputes are reviewed.
Data, Privacy & Verification
How we collect, use, and protect your personal information.
Long-Term Hire & Contract Management
Long-term hire agreements, payments, servicing, and end-of-hire.
Accidents & Claims Process
What to do after an accident and how the claims process works.
Popular right now
The most-read articles across the Help Centre.
When will I get my deposit back after hiring a car?
Under the Autofusion Deposit Guarantee, the partner must return your deposit, or raise an issue with the car, within 7 days of your hire ending. If they do neither, Autofusion refunds you.
Pricing, Payments & Deposits
What is the minimum age to hire a car or supercar in the UK?
Most supercars on Autofusion require drivers aged 25 or over with a full licence held for at least 3 years, and some partners require 30. Everyday cars are usually available from 21.
Booking & Eligibility
How do I contact Autofusion support?
You can contact Autofusion support 24/7 by phone or WhatsApp on +44 141 899 0009, or by email at enquiries@autofusionhire.co.uk. We reply within 1 hour, day or night.
General Questions
Can I hire a car for someone else?
Yes. You can book a car on Autofusion for someone else, as long as the person driving is named as the main driver at checkout and meets the partner's age and licence requirements.
General Questions
Is smoking allowed in the vehicle?
No. Smoking and vaping are not allowed in any vehicle booked through Autofusion. If a car is returned smelling of smoke, the partner can charge a cleaning fee of £50 to £250.
General Questions
How do I make a booking?
You can book a car on Autofusion online in a few minutes: search by location and dates, choose a car, add any extras and pay at checkout. Your booking confirmation arrives by email straight away.
Booking & Eligibility
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