Cleaning, Condition & Fair Wear

What condition should the vehicle be returned in?

The vehicle should be returned in a clean, tidy, and reasonable condition similar to how it was provided at the start of the hire, allowing for normal day-to-day use.

What is considered fair wear and tear?

Fair wear and tear refers to minor and unavoidable signs of normal vehicle use that occur during everyday driving.

What is considered excessive dirt or damage?

Vehicles requiring significant cleaning or restoration beyond normal preparation standards may incur additional charges.

Is smoking in the vehicle allowed?

No, smoking is strictly prohibited in all Autofusion vehicles.

Are pet-related cleaning charges applied?

Pets may be permitted in certain vehicles with prior approval, but the hirer remains responsible for the vehicle's condition.

Will the vehicle be inspected?

Yes, inspections are carried out before and after each hire to record the vehicle's condition.

What if I disagree with damage charges?

If you disagree with any damage or cleaning charges, you should raise the issue as soon as possible and provide supporting evidence where available.

Are interior damages treated differently?

No, both interior and exterior damage are treated seriously and assessed under the same general principles.

What happens if damage is discovered after return?

In some cases, damage may only become apparent after the vehicle has been cleaned, inspected more thoroughly, or reviewed by the supplying partner.

Can I clean the vehicle myself before returning it?

Yes, you may clean the vehicle yourself before returning it.