Rated 5.0 on Reviews.io
450+ reviews
Our Promise to You
Price Match Guarantee
24/7 Customer Support
Help whenever you need it
Cleaning, Condition & Fair Wear
Pets are allowed, but if the car comes back with pet hair, smells or marks, the partner can charge a valet fee from your deposit. Damage such as scratched trim or chewed seats is charged as damage.
Was this article helpful?
Thanks — your feedback helps us improve.
What is considered fair wear and tear?
Fair wear and tear covers chips and scratches under 25mm, about the size of a 2p coin, that don't break through the paint, plus normal tyre wear. Anything bigger, and any dent, kerbed wheel, tear, burn or stain, is treated as damage.
Cleaning, Condition & Fair Wear
What is considered excessive dirt or damage?
A car is too dirty if it needs more than normal cleaning, for example because of heavy mud, sand, spills, stains, pet hair or strong smells. The partner can charge a valet fee from your deposit, and smoking or vaping carries a £50 to £250 cleaning fee.
Cleaning, Condition & Fair Wear
Will the vehicle be inspected?
Yes. The partner inspects the car at handover and again at return, with a condition report and photos. Anything new is compared with the handover report.
Cleaning, Condition & Fair Wear
Are interior damages treated differently?
No. Interior damage is treated the same way as damage to the outside of the car. Burns, tears, stains and broken trim are charged as damage, while light wear from normal use is fair wear and tear.
Cleaning, Condition & Fair Wear
