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Cleaning, Condition & Fair Wear

What is considered fair wear and tear?

Updated 31 October 2026 1 min read

Fair wear and tear covers chips and scratches under 25mm, about the size of a 2p coin, that don't break through the paint, plus normal tyre wear. Anything bigger, and any dent, kerbed wheel, tear, burn or stain, is treated as damage.

Fair wear and tear

  • Stone chips and light scratches under 25mm that don't break the paint
  • Normal tyre wear
  • Light wear to seats and carpets from normal use

Damage

  • Chips or scratches over 25mm, or through the paint
  • Dents
  • Kerbed or scuffed wheels
  • Tears, burns or stains inside

What you pay

See what happens if the vehicle is damaged.

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