Cancellations, Refunds & No-Shows

Can I cancel my booking?

Yes, you may request to cancel your booking by contacting Autofusion as soon as possible.

Will I receive a refund if I cancel?

Refunds depend on the specific terms linked to your booking and the stage at which the cancellation occurs.

What happens if I cancel at short notice?

Short-notice cancellations may result in partial or full booking charges being retained.

What happens if I do not show up for my booking?

If you fail to attend collection, are unavailable for delivery, or do not complete the required handover process, the booking may be treated as a no-show.

Can I reschedule my booking instead of cancelling?

Where possible, Autofusion will attempt to help reschedule your booking rather than cancel it completely.

What happens if Autofusion or a partner dealership cancels my booking?

In rare situations, a booking may need to be cancelled due to operational, availability, or partner-related issues.

Are delivery or collection fees refundable?

Delivery or collection fees may not always be refundable if operational costs have already been incurred.

How long do refunds take?

Approved refunds are processed as quickly as reasonably possible after review and confirmation.

Can I cancel after the hire has started?

Once the hire has started, cancellation is normally treated as an early return or early termination of the agreement.

What happens if my booking is delayed due to missing documents or failed verification?

If required documents, payments, or verification checks are not completed on time, your booking may be delayed or cancelled.