Cancellations, Refunds & No-Shows

What is the cancellation policy for luxury and supercar hire?

Under Autofusion's standard terms, you get a full refund if you cancel more than 7 days before your hire starts. Within 7 days, you may be charged up to 50% of the booking.

Will I receive a refund if I cancel?

Yes, depending on when you cancel. Under Autofusion's standard terms you get a full refund if you cancel more than 7 days before your hire starts, and up to 50% of the booking may be charged if you cancel within 7 days. Some partners set their own terms, which are shown on the listing before you pay.

What happens if I cancel at short notice?

Under Autofusion's standard terms, cancelling within 7 days of your hire start date can cost up to 50% of the booking. Some partners set their own terms, and those are shown on the listing and in your booking confirmation.

What happens if I do not show up for my booking?

If you don't turn up for collection, or the main driver isn't there when the car is delivered, the booking is treated as a no-show. What you get back depends on the partner's terms, which are shown on the listing and in your booking confirmation.

Can I reschedule my booking instead of cancelling?

Yes, if the car is available for your new dates. Contact us and we'll move the booking with the partner. If the price for your new dates is different, the new price applies.

What happens if Autofusion or a partner dealership cancels my booking?

If Autofusion or the partner has to cancel your booking, we'll offer you a similar or better car. If you'd rather not take it, you get a full refund.

Are delivery or collection fees refundable?

Delivery and collection fees are refunded along with the rest of your booking under the cancellation terms. If the driver has already set off or arrived and the hire doesn't go ahead, the delivery charge is usually not refunded.

How long do refunds take?

Approved refunds are processed straight away and usually reach your card in 5 to 10 working days, depending on your bank. The money goes back to the card or payment method you paid with.

Can I cancel after the hire has started?

Once you've collected the car, ending the hire early counts as an early return, and unused days aren't refunded. Your deposit is still released as normal once the car has been checked.

What happens if my booking is delayed due to missing documents or failed verification?

If your licence check, ID or deposit isn't completed before handover, the partner won't release the car, and the booking can be delayed or cancelled. Each listing shows the partner's age, licence and document rules before you pay, so if you booked without meeting them you may not be eligible for a refund.