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Cancellations, Refunds & No-Shows

Will I receive a refund if I cancel?

Updated 2 August 2026 1 min read

Refund eligibility

Refunds depend on the specific terms linked to your booking and the stage at which the cancellation occurs.

Costs that may affect refunds

The following may already have been incurred before cancellation:

  • Vehicle preparation
  • Insurance allocation
  • Delivery scheduling
  • Partner operational costs
  • Administration or payment processing fees

Important to know

Where a refund is approved, the refunded amount may be reduced to account for non-recoverable costs already incurred.

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