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Cancellations, Refunds & No-Shows

Are delivery or collection fees refundable?

Updated 31 October 2026 1 min read

Delivery and collection fees are refunded along with the rest of your booking under the cancellation terms. If the driver has already set off or arrived and the hire doesn't go ahead, the delivery charge is usually not refunded.

Examples

  • You cancel more than 7 days before the hire: the delivery fee is refunded in full
  • You aren't there when the car arrives: the delivery fee is usually kept

Related

See can I cancel my booking and is there a charge for delivery and collection.

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