Breakdown & Emergency Support

What should I do if the vehicle breaks down?

Move somewhere safe, switch on your hazard lights and call the partner's breakdown provider. The number is in your booking confirmation or in the car. Breakdown cover is included, and if your car can't be fixed, a replacement is provided for the rest of your hire.

Do you provide roadside assistance?

Yes. Breakdown cover is included as standard on cars hired through Autofusion. The partner's breakdown provider can help at the roadside or recover the car, and if it can't be fixed, a replacement is provided for the rest of your hire.

Will I receive a replacement vehicle?

Yes. If your car breaks down and can't be fixed, a replacement car is provided for the rest of your hire. Call the partner's breakdown provider first, then let Autofusion know on +44 141 899 0009.

What happens if the breakdown is my fault?

If the breakdown was caused by negligence or misuse, the breakdown cover and insurance don't apply. You pay the full cost of recovery and repairs, and a replacement car isn't included.

Who do I contact in an emergency?

If anyone is hurt or in danger, call 999 first. For a breakdown, call the partner's breakdown provider, whose number is in your booking confirmation or in the car. For accidents, theft or anything else, contact Autofusion 24/7 on +44 141 899 0009 by phone or WhatsApp.

What should I do if a warning light appears?

Stop somewhere safe as soon as you can and call the partner's breakdown provider or Autofusion on +44 141 899 0009. Don't keep driving on a red warning light, as damage caused by ignoring it can be charged to you.

Are additional costs like hotels or travel covered?

No. Hotels, taxis, train fares and other travel costs aren't covered if your car breaks down. Instead, a replacement car is provided for the rest of your hire so you can carry on with your trip.

What happens if the vehicle becomes unsafe to drive?

Stop driving as soon as it's safe, get everyone out of danger and call the partner's breakdown provider or Autofusion on +44 141 899 0009. Don't carry on driving a car that feels unsafe, as further damage can be charged to you.

How quickly will assistance arrive?

The partner's breakdown provider aims to reach you as quickly as possible and will give you an estimated arrival time when you call. Times depend on your location, traffic and the weather.

Can I arrange my own repairs or recovery?

No. All repairs and recovery must be arranged by the partner's breakdown provider or approved by Autofusion. If you arrange your own, you may have to pay the cost, and for any damage it causes.