Breakdown & Emergency Support

What should I do if the vehicle breaks down?

If the vehicle breaks down, you should stop safely as soon as possible and ensure you and any passengers are out of danger.

Do you provide roadside assistance?

Yes, roadside assistance is included with most vehicle hires through our approved support and recovery partners.

Will I receive a replacement vehicle?

Where possible, Autofusion will attempt to arrange a replacement vehicle if your original vehicle cannot be repaired promptly.

What happens if the breakdown is my fault?

If the breakdown was caused by misuse, negligence, or breach of agreement, you may be responsible for associated costs.

Who do I contact in an emergency?

You should contact Autofusion using the emergency or support details provided in your booking confirmation.

What should I do if a warning light appears?

If a warning light appears, you should treat it seriously and stop driving as soon as it is safe to do so.

Are additional costs like hotels or travel covered?

Costs such as hotels, taxis, alternative travel, or accommodation are not usually included unless specifically agreed or legally required.

What happens if the vehicle becomes unsafe to drive?

If the vehicle becomes unsafe, you must stop using it immediately and contact Autofusion for guidance.

How quickly will assistance arrive?

Response times depend on several operational factors and cannot always be guaranteed.

Can I arrange my own repairs or recovery?

No, repairs, recovery work, or mechanical authorisation must first be approved by Autofusion or the supplying partner dealership.