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Cancellations, Refunds & No-Shows

What happens if my booking is delayed due to missing documents or failed verification?

Updated 2 August 2026 1 min read

Booking delays and verification issues

If required documents, payments, or verification checks are not completed on time, your booking may be delayed or cancelled.

This may happen if:

  • Documents are missing
  • Identity checks fail
  • Payment authorisation cannot be completed
  • Licence verification is incomplete
  • Driver eligibility requirements are not met

Important to know

Autofusion and the supplying partner reserve the right to cancel or delay bookings where verification requirements cannot be completed before the scheduled hire start time.

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