If your licence check, ID or deposit isn't completed before handover, the partner won't release the car, and the booking can be delayed or cancelled. Each listing shows the partner's age, licence and document rules before you pay, so if you booked without meeting them you may not be eligible for a refund.
Common causes
- Missing DVLA check code, passport or proof of address
- Too many penalty points or a serious offence
- Under the minimum age for the car
- The deposit can't be held on the main driver's card
- Details that don't match
What to do
Contact us 24/7 on +44 141 899 0009 straight away and we'll see what can be arranged with the partner.
Avoid delays
Complete your licence check at checkout. See do I need to verify my identity and what happens if I don't pass verification checks.