If you don't pass the licence or ID checks, the partner will not release the car. Each Autofusion listing shows the partner's age, licence and document rules before you pay, so if you booked without meeting them you may not be eligible for a refund.
Common reasons
- Too many penalty points or a serious offence
- Under the minimum age for the car
- Missing DVLA check code, passport or proof of address
- Details that don't match
What to do
Contact us 24/7 on +44 141 899 0009 straight away and we'll see what can be arranged with the partner.
How to avoid it
Check the listing's rules and complete your licence check at checkout. See do I need to verify my identity.