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Cleaning, Condition & Fair Wear
Contact Autofusion within 7 days of being told about the charge, with any photos or videos you have. We review your evidence alongside the partner's condition reports and photos, and let you know the outcome.
Email enquiries@autofusionhire.co.uk or call +44 141 899 0009.
See our complaints policy.
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What is considered fair wear and tear?
Fair wear and tear covers chips and scratches under 25mm, about the size of a 2p coin, that don't break through the paint, plus normal tyre wear. Anything bigger, and any dent, kerbed wheel, tear, burn or stain, is treated as damage.
Cleaning, Condition & Fair Wear
What is considered excessive dirt or damage?
A car is too dirty if it needs more than normal cleaning, for example because of heavy mud, sand, spills, stains, pet hair or strong smells. The partner can charge a valet fee from your deposit, and smoking or vaping carries a £50 to £250 cleaning fee.
Cleaning, Condition & Fair Wear
Are pet-related cleaning charges applied?
Pets are allowed, but if the car comes back with pet hair, smells or marks, the partner can charge a valet fee from your deposit. Damage such as scratched trim or chewed seats is charged as damage.
Cleaning, Condition & Fair Wear
Will the vehicle be inspected?
Yes. The partner inspects the car at handover and again at return, with a condition report and photos. Anything new is compared with the handover report.
Cleaning, Condition & Fair Wear
