Your insights help us improve our service, recognise outstanding team members, and continue to raise the bar for both you and other clients in the future. Tell us about your positive experience or leave us with your positive feedback.
Lodge A Complaint
We're genuinely sorry your experience fell below expectations. Tell us what happened, and we'll resolve your issue as quickly as possible. Once you've submitted your complaint, you'll receive a confirmation message, a case reference, and get regular updates from our support team until your issue is resolved.
Hiccups Before Your Journey?
If you haven't picked up your car yet, don't worry; we're here to make your experience seamless from start to finish. Reach out to us, and our team will guide you through every step so you can enjoy a seamless hiring experience. Your comfort, convenience, and peace of mind are our priority.
What Happens After You Contact Us?
We aim to handle every case with transparency, fairness, and respect. Once we receive your feedback or complaint, we:
- Review your submission in detail
- Assign it to the right specialist
- Investigate and provide a clear response
- Follow up to ensure you're satisfied with the resolution
Tracking Your Case
If you've already submitted a complaint, you can track its progress at any time. To help us locate your case quickly, please have your case reference number, vehicle registration, or booking date ready. We'll always keep you updated until your issue is fully resolved.
Ways To Reach Us
- Write To Us: [email protected]
- Call Us Directly: +44 141 899 0009
If our response didn't meet your expectations, let us know. Your case will be escalated to a senior member of our team for further review and a more detailed resolution.