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Cleaning, Condition & Fair Wear
Yes. You can clean the car yourself, and it only needs to be reasonably clean. Use gentle products, as damage from harsh cleaning, such as scratches from a brush car wash, can be charged.
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What is considered fair wear and tear?
Fair wear and tear covers chips and scratches under 25mm, about the size of a 2p coin, that don't break through the paint, plus normal tyre wear. Anything bigger, and any dent, kerbed wheel, tear, burn or stain, is treated as damage.
Cleaning, Condition & Fair Wear
What is considered excessive dirt or damage?
A car is too dirty if it needs more than normal cleaning, for example because of heavy mud, sand, spills, stains, pet hair or strong smells. The partner can charge a valet fee from your deposit, and smoking or vaping carries a £50 to £250 cleaning fee.
Cleaning, Condition & Fair Wear
Are pet-related cleaning charges applied?
Pets are allowed, but if the car comes back with pet hair, smells or marks, the partner can charge a valet fee from your deposit. Damage such as scratched trim or chewed seats is charged as damage.
Cleaning, Condition & Fair Wear
Will the vehicle be inspected?
Yes. The partner inspects the car at handover and again at return, with a condition report and photos. Anything new is compared with the handover report.
Cleaning, Condition & Fair Wear
