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Accidents & Claims Process

What information should I collect at the scene?

Updated 2 August 2026 1 min read

Information gathering after an accident

Where safe and possible, you should collect as much relevant information as possible at the scene.

This should include:

  • Names and contact details
  • Vehicle registrations
  • Insurance information
  • Time and location of the incident
  • Photos or videos of the damage
  • Witness details if available
  • Road and weather conditions

Important to know

Clear evidence collected at the scene can significantly assist with claims handling and liability investigations.

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