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Accidents & Claims Process

What if the accident was not my fault?

Updated 31 October 2026 1 min read

If the other driver is identified and accepts fault, you don't pay the excess. You still need to report the accident to Autofusion within 24 hours and give us their details.

What helps

  • The other driver's name, registration and insurance details
  • Photos of both cars and the scene
  • Witness details and any dashcam footage
  • A police reference number, if the police attended

If fault isn't clear

If the other driver can't be identified or disputes fault, the excess on your booking applies.

Don't

Admit fault or settle privately. See should I admit fault or agree to settle privately.

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