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Accidents & Claims Process

What if the accident was not my fault?

Updated 2 August 2026 1 min read

Non-fault accidents

Even if you believe the accident was not your fault, you must still report it immediately and follow the required reporting procedures.

Why reporting is still important

Liability may need to be assessed through:

  • Insurance investigations
  • Third-party evidence
  • Dashcam or photographic evidence
  • Witness statements
  • Police reports where applicable

Important to know

You may still remain temporarily responsible for excess or operational costs until recovery from the third party is confirmed.

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