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Collection, Delivery & Returns

What happens if I'm not available at delivery time?

Updated 31 October 2026 1 min read

The partner contacts you before the driver sets off to agree a delivery time that suits you. If the main driver isn't there when the car arrives, the partner can charge for waiting time or a missed delivery.

Avoid a missed delivery

  • Keep your phone on for the partner's call
  • Make sure the main driver is there with their licence
  • Tell us early if your plans change: +44 141 899 0009

Need a different time?

See what time can I collect or receive the vehicle.

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