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Complaints & Dispute Resolution
We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.
More complex complaints may take up to 28 days or longer where additional investigation is required.
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How do I raise a complaint?
If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.
Complaints & Dispute Resolution
What information should I include in my complaint?
The more information you provide, the easier it is for us to investigate the issue thoroughly.
Complaints & Dispute Resolution
Will I be kept updated during the complaints process?
Yes, we aim to keep customers updated throughout the investigation process wherever reasonably possible.
Complaints & Dispute Resolution
Can I withhold payment while a complaint is being reviewed?
Unless agreed otherwise in writing, payments and outstanding balances remain payable while a complaint is being investigated.
Complaints & Dispute Resolution
