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Complaints & Dispute Resolution
Yes, we aim to keep customers updated throughout the investigation process wherever reasonably possible.
Some complaints may take longer to resolve where external providers or complex operational reviews are involved.
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How do I raise a complaint?
If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.
Complaints & Dispute Resolution
What information should I include in my complaint?
The more information you provide, the easier it is for us to investigate the issue thoroughly.
Complaints & Dispute Resolution
How quickly will Autofusion respond to complaints?
We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.
Complaints & Dispute Resolution
How are complaints involving partner dealerships handled?
Where a complaint involves a supplying partner dealership or chauffeur provider, Autofusion will coordinate directly with the relevant partner to investigate the issue.
Complaints & Dispute Resolution
