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Complaints & Dispute Resolution

How do I raise a complaint?

Updated 2 August 2026 1 min read

Raising a complaint

If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.

To help us investigate efficiently, please include:

  • Your booking reference
  • Vehicle details
  • Dates and times involved
  • A clear explanation of the issue
  • Any supporting evidence available

Important to know

Providing accurate information and evidence early in the process helps us investigate the matter more efficiently and fairly.

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The more information you provide, the easier it is for us to investigate the issue thoroughly.

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We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.

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Where a complaint involves a supplying partner dealership or chauffeur provider, Autofusion will coordinate directly with the relevant partner to investigate the issue.

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If you disagree with a damage charge, you should notify Autofusion as soon as possible and provide any supporting evidence available.

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