How do I raise a complaint?

Updated 16 August 2026 1 min read

Raising a complaint

If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.

To help us investigate efficiently, please include:

Your booking reference
Vehicle details
Dates and times involved
A clear explanation of the issue
Any supporting evidence available

Important to know

Providing accurate information and evidence early in the process helps us investigate the matter more efficiently and fairly.

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What information should I include in my complaint?

The more information you provide, the easier it is for us to investigate the issue thoroughly.

Complaints & Dispute Resolution

Can I withhold payment while a complaint is being reviewed?

Unless agreed otherwise in writing, payments and outstanding balances remain payable while a complaint is being investigated.

Complaints & Dispute Resolution

How quickly will Autofusion respond to complaints?

We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.

Complaints & Dispute Resolution

Will I be kept updated during the complaints process?

Yes, we aim to keep customers updated throughout the investigation process wherever reasonably possible.

Complaints & Dispute Resolution

How do I raise a complaint?

Raising a complaint

To help us investigate efficiently, please include:

Important to know

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