How do I raise a complaint?

What information should I include in my complaint?

Include your booking reference, what happened with dates and times, what you'd like us to do, and any evidence such as photos, messages or receipts. The more detail you give, the faster we can resolve it.

Complaints & Dispute Resolution

How quickly will Autofusion respond to complaints?

We acknowledge every complaint within 1 working day with a case reference, and give you a full response within 28 days. Simple issues are often resolved sooner.

Complaints & Dispute Resolution

What is Autofusion's aim when resolving disputes?

We aim to resolve every dispute fairly and quickly, based on the evidence and the terms of your booking. We look at both sides, the customer's and the partner's, and explain our decision clearly.

Complaints & Dispute Resolution

How are complaints involving partner dealerships handled?

Raise it with Autofusion, even if the problem was with the partner. We investigate directly with the partner, reviewing booking records, condition reports and messages, and give you one response within 28 days.

Complaints & Dispute Resolution