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Complaints & Dispute Resolution

How are complaints involving partner dealerships handled?

Updated 2 August 2026 1 min read

Partner-related complaints

Where a complaint involves a supplying partner dealership or chauffeur provider, Autofusion will coordinate directly with the relevant partner to investigate the issue.

The review may include:

  • Booking records
  • Inspection reports
  • Communication history
  • Vehicle evidence
  • Payment information
  • Statements from both parties

Important to know

While Autofusion supports customers throughout the process, responsibility for certain operational elements may rest with the supplying partner depending on the circumstances.

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The more information you provide, the easier it is for us to investigate the issue thoroughly.

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We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.

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