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Complaints & Dispute Resolution

What is Autofusion's aim when resolving disputes?

Updated 2 August 2026 1 min read

Our approach to dispute resolution

Autofusion aims to resolve disputes fairly, professionally, and based on the available evidence and agreement terms.

Our goal is to:

  • Protect customers and partners
  • Review issues objectively
  • Apply decisions consistently
  • Maintain transparency throughout the process
  • Reach fair and evidence-based outcomes

Important to know

All complaints and disputes are reviewed in line with the booking agreement, operational records, applicable laws, and relevant supporting evidence available at the time of review.

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How do I raise a complaint?

If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.

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The more information you provide, the easier it is for us to investigate the issue thoroughly.

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Will I be kept updated during the complaints process?

Yes, we aim to keep customers updated throughout the investigation process wherever reasonably possible.

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Can I withhold payment while a complaint is being reviewed?

Unless agreed otherwise in writing, payments and outstanding balances remain payable while a complaint is being investigated.

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