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Complaints & Dispute Resolution
The more information you provide, the easier it is for us to investigate the issue thoroughly.
Complaints involving vehicles, damage, payments, or partner dealerships are often evidence-based, so detailed information is extremely important.
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How do I raise a complaint?
If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.
Complaints & Dispute Resolution
Will I be kept updated during the complaints process?
Yes, we aim to keep customers updated throughout the investigation process wherever reasonably possible.
Complaints & Dispute Resolution
How quickly will Autofusion respond to complaints?
We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.
Complaints & Dispute Resolution
How are complaints involving partner dealerships handled?
Where a complaint involves a supplying partner dealership or chauffeur provider, Autofusion will coordinate directly with the relevant partner to investigate the issue.
Complaints & Dispute Resolution
