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Complaints & Dispute Resolution
Yes, if you disagree with the outcome of an investigation, you may request a further review.
Providing new or additional evidence during escalation may help support a further review of the decision.
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What information should I include in my complaint?
The more information you provide, the easier it is for us to investigate the issue thoroughly.
Complaints & Dispute Resolution
Can I withhold payment while a complaint is being reviewed?
Unless agreed otherwise in writing, payments and outstanding balances remain payable while a complaint is being investigated.
Complaints & Dispute Resolution
How do I raise a complaint?
If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.
Complaints & Dispute Resolution
How quickly will Autofusion respond to complaints?
We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.
Complaints & Dispute Resolution
