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Complaints & Dispute Resolution
If you disagree with a damage charge, you should notify Autofusion as soon as possible and provide any supporting evidence available.
Autofusion and the supplying partner will review all available evidence before confirming whether the charge remains payable.
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How do I raise a complaint?
If you are unhappy with any part of your booking or experience, you can contact Autofusion through our official support channels by email, phone, or other approved contact methods.
Complaints & Dispute Resolution
What information should I include in my complaint?
The more information you provide, the easier it is for us to investigate the issue thoroughly.
Complaints & Dispute Resolution
How quickly will Autofusion respond to complaints?
We aim to acknowledge complaints promptly and begin reviewing the matter as soon as possible.
Complaints & Dispute Resolution
What happens if I dispute a payment or additional charge?
If you believe a charge has been applied incorrectly, we will review the matter against the booking terms and supporting records.
Complaints & Dispute Resolution
