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Complaints & Dispute Resolution
Contact Autofusion within 7 days of being told about the charge, with any photos or videos you have. We review your evidence alongside the partner's condition reports and photos, and let you know the outcome.
Chips and scratches under 25mm that don't break the paint aren't charged. See what is considered fair wear and tear.
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What information should I include in my complaint?
Include your booking reference, what happened with dates and times, what you'd like us to do, and any evidence such as photos, messages or receipts. The more detail you give, the faster we can resolve it.
Complaints & Dispute Resolution
How quickly will Autofusion respond to complaints?
We acknowledge every complaint within 1 working day with a case reference, and give you a full response within 28 days. Simple issues are often resolved sooner.
Complaints & Dispute Resolution
What is Autofusion's aim when resolving disputes?
We aim to resolve every dispute fairly and quickly, based on the evidence and the terms of your booking. We look at both sides, the customer's and the partner's, and explain our decision clearly.
Complaints & Dispute Resolution
How do I raise a complaint?
Email complaints@autofusionhire.co.uk or call +44 141 899 0009. We acknowledge every complaint within 1 working day with a case reference, and give you a full response within 28 days.
Complaints & Dispute Resolution
