What if incorrect information is provided?

Updated 31 October 2026 1 min read

If you give false or incorrect details, the partner can refuse to release the car or end the hire, and the insurance can be void. Deliberately false details are treated as fraud and can be reported to the police.

Details that must be right

Your name, address and date of birth
Your driving licence, including points and offences
The names of everyone who'll drive
Your payment details

Made a mistake?

Refunds

If the partner won't release the car because your details don't match, you may not get a refund. See what happens if I don't pass verification checks.

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What happens if tracking systems are tampered with?

Tampering with, blocking or removing the tracker is serious misuse. The partner can end the hire and recover the car straight away, the insurance can be void, and it can be reported to the police.

Security, Misuse & Prohibited Activity

What happens if the vehicle is not returned?

If the car isn't returned on time and you can't be reached, the partner uses the tracker to find and recover it. If it still isn't returned, and you can't be contacted, within 24 hours of the return time, it's reported to the police as stolen.

Security, Misuse & Prohibited Activity

Can the vehicle be recovered if misused?

Yes. Every car has a tracker, so if it's misused, not returned or driven by someone not on the booking, the partner can find it and recover it. The recovery cost can be charged to you.

Security, Misuse & Prohibited Activity

What if the vehicle is used outside agreed terms?

Using the car outside the terms of your booking breaks your hire agreement. The insurance can be void, the partner can end the hire and recover the car, and you pay any costs that follow.

Security, Misuse & Prohibited Activity

What if incorrect information is provided?

Details that must be right

Made a mistake?

Refunds

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