What happens if I lose the keys?

Updated 31 October 2026 1 min read

Lost or damaged keys are not covered by the insurance, so you pay the replacement cost, usually £300 to £750 depending on the manufacturer. Tell Autofusion and the partner straight away.

What to do

Call or WhatsApp +44 141 899 0009
Don't leave the car unlocked
Report stolen keys to the police

Costs

Replacement key and programming: £300 to £750
Any recovery or call-out needed to move the car

Keys left in the car

If the car is stolen because the keys were left in or with it, the insurance is void. See what happens in case of theft.

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Am I covered for breakdowns?

Yes. Breakdown cover is included as standard by Autofusion partners. If the car breaks down, contact the partner or Autofusion and we'll make sure a replacement car is provided for the rest of your hire.

Insurance, Cover & Damage

What should I do in case of an accident?

Make sure everyone is safe, call the police if anyone is injured, photograph everything and report the accident to Autofusion within 24 hours.

Insurance, Cover & Damage

Is there an excess amount?

Yes. Every car on Autofusion has an insurance excess, shown on the listing before you book. It's usually between £6,000 and £25,000 depending on the car, and it's the most you pay towards damage or theft covered by the insurance.

Insurance, Cover & Damage

Do I need to report minor damage?

Yes. Report any damage to Autofusion within 24 hours, however small, including scratches, scuffs, dents and kerbed wheels. Unreported damage found at return can still be charged, and it's harder to resolve fairly.

Insurance, Cover & Damage

What happens if I lose the keys?

What to do

Costs

Keys left in the car

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