For All Transactions
Contact Information:
- Name
- Address
- Phone numbers
- Email addresses
When Renting
Driving Qualifications and Identity Verification:
- Driving licence information, including photos provided by you or images for verification
- Insurance information
- Passport
- Proof of residence
- Personal references
Transaction Information:
- Vehicle rental information
- Rental and return locations
- Dates of the rental
- Type of rental and your vehicle preference
- Ancillary products purchased
- Billing information
- Charges and payments
- Credit or debit card information
Loyalty and Affiliation Information:
- Autofusion Hire rewards and loyalty information
- Online user account details
- Corporate account ID numbers
- Membership numbers
Claims Information:
Information related to accidents involving our vehicles, including details of third parties, witnesses and police reports.
Health Information:
Information about relevant health conditions to assist with adaptive driving devices or claims involving injuries.
Optional Information:
- Emergency contact details
- Preferences or special requirements
- Personal information voluntarily shared during a business relationship
CCTV and Cameras:
Where available, CCTV recordings and/or photographs in public areas of Autofusion Hire locations.
How We Use Your Information
Where it is necessary for the performance of a contract
- To assist with transactions that you request, such as reserving, renting, or purchasing vehicles
- To communicate important information regarding your reservation or rental
- To provide customer service in relation to your interactions with Autofusion Hire
- To enrol you in our loyalty or membership programmes
Where necessary to comply with a legal obligation
- To use and share vehicle location information with emergency services in the event of a road traffic accident
- To use and share information with government and regulatory authorities where required by law
Where necessary for our legitimate interests
- To communicate essential service information and provide high-quality customer service
- To improve our products, services, and systems
- To compile usage statistics and analytics
- To protect our legal rights, premises, systems and customers
- For loss prevention, fraud detection and credit risk assessment
- To verify identity and documentation
- To enforce our rental agreements and recover unpaid amounts
- To operate vehicle telematics and security systems
Retention of Your Personal Information
We retain personal information only for as long as necessary for our business and legal purposes:
- Rental Transactions: Up to 7 years from the rental date
- Vehicle Sales: Up to 10 years from the date of sale
- Claims: For the duration of the claim and up to 10 years after closure
- Customer Service Enquiries: General enquiries 3 years, Complaints 7 years
- Marketing & Analytics: Up to 7 years after last interaction
Who We Share Information With
We may share your information with:
- Subsidiaries and affiliated companies
- Service providers and business partners (payment processors, IT providers, claims processors)
- Insurance replacement and corporate rental partners
- Vehicle manufacturers and repair providers
- Government authorities where required by law
- Analytics and technology providers
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
You may exercise these rights by contacting us using the information provided below.
Marketing Preferences
You will be able to opt out of direct marketing communications from Autofusion Hire by following the instructions in each communication you receive.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [email protected]
- Phone: +44 141 899 0009
- Address: 404 Glasgow Road, Clydebank, G81 1PW
We will update our Privacy Policy as necessary to reflect changes in our privacy practices. If we make any material changes, we will notify you by email or by means of a notice on this site.